Exchange Programme 2016


Topic 2016

Timetable 2016

Documents Exchange programme 2016 - English version

Documents Programme d’Echange 2016 - French version

In 2016, HOPE organised its exchange programme for the 35th time. The 4-week training period targeted hospital and healthcare professionals with managerial responsibilities. They are working in hospitals and healthcare facilities, adequately experienced in their profession with a minimum of three years of experience and have proficiency in the language that is accepted by the host country.

During their stay, HOPE Exchange Programme participants are discovering a different healthcare institution, a different healthcare system as well as other ways of working.

The HOPE Exchange Programme 2016 started on 9 May and ended on 5 June, followed by the closing congress HOPE Agora in Rome (Italy) from 6 to 8 June included. The closing congress is considered as part of the training and all professionals should attend it.

Each year a different topic is associated to the programme.
Innovation in hospitals and healthcare: the way forward was the topic for 2016.

For more information on the HOPE Exchange programme, please contact the National Co-ordinator of your country.
National co-ordinators

More information on HOPE Agora :

The future of hospitals and healthcare

Guidelines for country presentations on
Innovation in hospitals and healthcare: the way forward

HOPE is celebrating its 50th anniversary in 2016 and has taken this opportunity to launch a discussion on the future of hospital and healthcare services.

In this context, the HOPE Exchange Programme 2016 asked its participants to work on innovations in management and organisation of hospital and healthcare services. Innovations are taking place in all kinds of fields: patient care, human resources, information systems, finances, quality management, etc. Considering the enormous diversity of systems and practices in Europe, what is innovative in one place might of course be common practice in another.

Participants in the exchange programme are very diverse by nationality and professional background; the process of identifying innovations in organisation and management will therefore be an important, if not the most important, element. Those innovations could be at national, regional or healthcare organisation level. Participants were asked to identify what makes a difference for them, in the country where they stay during four weeks, compared to their own country.

The PowerPoint presentation for each country focused on innovations in organisation and management that the participants have come across at national, regional, healthcare and/or ward level. These innovations could be in any field: patient care, clinical work, nursing, human resources, information systems, drug management, laboratory operations, finances, quality management, patient involvement etc. It could also be discovered in different kinds of methodology or different approaches towards working with innovation in hospitals and healthcare.

Participants were not asked to give their opinion on the healthcare system in the country in which they stayed. The task is rather to identify elements in this system that they find inspiring when looking at the challenges that they are facing at home in their own country. The question that the participants were asked to answer is what they would like to see implemented in their own country, region, institution or ward. It is oriented, as all the exchange is, on what to bring back home.

The groups were asked to reach consensus on no more than three innovative good practices to present at the final conference. What is considered to be innovative and good practice was of course dependent on the individual participants’ background and experiences. But in this case, innovative means: this is not common in my own institution or in my own country. Good practice were then defined as providing a positive impact, defined in terms of patient/staff satisfaction, or even financial outcomes.


At HOPE Agora 2016, HOPE for the first time organised a World Café around the topics eHealth, Patient Involvement, Human Resources, Ageing Population, Patient Safety and Integrated Care.

Introduction by Ms Tracy Lonetto, UK National Coordinator, available here.

What is the World Café format?
Drawing on five to seven design principles, the World Café methodology is a simple, effective, and flexible format for hosting group dialogue. It aims at harnessing collective wisdom and NOT at reaching a resolution that involves trade offs.

While the World Café format is reportedly addictive it is though, as it requires participants coming with an open mind and heart!

The following five components comprise the model on which the Agora World Café is based.

Creation of an environment giving the feeling of being in a café with round tables, a vase of flowers…

Welcome and introduction
The café host welcomes participants and introduces the World Café process, setting the context and putting participants at ease.

Group rounds
The process begins with the first of three or more twenty-minute rounds of conversation for the group seated around a table. Each table has a “table host”. At the end of the twenty minutes, each member of the group moves to a different new table. Staying behind on each table will be the “table host” for the next round, who welcomes the next group and briefly fills them in on what happened in the previous round.

Each round is prefaced with a question designed for the specific context and desired purpose of the session. The same questions can be used for more than one round, or they can be built upon each other to focus the conversation or guide its direction.

After the groups (and/or in between rounds, as desired) individuals are invited to share insights of other results from their conversations with the rest of the large group.

July to September 2015

Publication of advertisements by national co-ordinators in professional press.


Deadline for all candidates to return two copies of their application forms (Form P1 by email and Form P2 by normal post) to their national co-ordinator. Hosts should also send the Form H1 to the national co-ordinator before this date.


The candidate MUST have contacted the national co-ordinator of the host country by phone to show his language knowledge.


Deadline for selected candidates to confirm their participation in the programme (host and national co-ordinator of both sending and host country have to be informed).


Individual programme of the professional worked out together with his host to be sent to HOPE and the national co-ordinator of the host country.


6-8 June 2016 HOPE AGORA 2016
Rome (Italy) around the topic “Innovation in hospitals and healthcare: the way forward”


Deadline for professionals’ (Form P3) and hosts’ (Form H2) final reports: to be sent to HOPE, the host and the national co-ordinators (of both host and sending country).

End September/
Mid October 2016

Certificates are sent out by HOPE to the national co-ordinators who will disseminate them.

Information for participants, hosts and coordinators

Download Doc 1 – Time schedule Exchange Programme 2016
Download Doc 2 – General information for national coordinators, participants and hosts
Download Doc 3 – Instructions for self-assessment of language proficiency
Download Doc 4 – Information for the selected professionals
Download Doc 5 – Outline training programme for information of the hosts
Download Doc 6 – Guidelines for national coordinators

Forms for participants

Download Form P1 – Application form for candidates
Download Form P2 – Declaration of the candidate and commitment
Download Form P3 – Questionnaire for the participants after the

Forms for hosts

Download Form H1 – Information on hosting organisations
Download Form H2 – Questionnaire for the hosts after the exchange programme

Information for participants, hosts and coordinators

Download Doc 1 – Calendrier du Programme d’Echange HOPE 2014
Download Doc 2 – Bulletin d’information pour les coordinateurs nationaux, les participants et les organisations d’accueil
Download Doc 3 – Auto-évaluation des compétences linguistiques
Download Doc 4 – Bulletin d’information pour les professionnels sélectionnés
Download Doc 5 – Préparation d’un programme de formation individuel
Download Doc 6 – Directives à l’intention des coordinateurs nationaux

Formulaires pour les participants

Download Form P1 – Bulletin d’inscription des candidats
Download Form P2 – Déclaration du candidat et engagement
Download Form P3 – Questionnaire pour le rapport du professionnel

Formulaires pour les organisations d'accueil

Download Form H1 – Bulletin d’information sur l’organisation d’accueil
Download Form H2 – Questionnaire pour le rapport de l’organisation d’accueil