HOPE Agora 2020

hope Agora 2020


Conference practicalities



Participants & hosts reports

The European hospital and healthcare services are at the forefront of the battle against the outbreak of COVID-19. Considering that all the energies should be focused on dealing with this pandemic, in view of all the evidence and advice received, and having undertaken a risk assessment the HOPE Board of Governors has taken the most appropriate and proportionate decision by postponing to 2021 (for the first time since its creation 40 years ago) its HOPE Exchange Programme and the HOPE Agora closing it.

Healthcare systems are already getting the collateral consequences on the physical and mental health of the European citizens, more pressure will certainly come. HOPE will continue its work of facilitating the circulation of information and good practices on handling COVID-19.


Using Evidence in Healthcare Management



The theme for HOPE Agora 2020 is “Using Evidence in Healthcare Management”. It directly follows and builds on the previous HOPE Agora 2019 which topic was “Evidence-Informed Decision-making in Healthcare Management”.

Since the establishment of the term “evidence-based medicine” in the 1980s, the call for a more systematic use of evidence has spread to other areas, such as health policymaking and management. This approach means that policy-making and managerial decisions should be based on best available evidence and not on beliefs and long-established practices.

For the purposes of the HOPE Agora 2020, the broadest possible understanding of the term “evidence” will be used. Such an understanding includes findings from scientific publications, ranging from randomized control trials to case reports. It also includes local evidence, which is the contextual information necessary to take a decision. Examples of such contextual information are analysis of locally available data, gathering information from stakeholders and considering the cultural, political, administrative and other settings which may influence a decision.

The use of evidence in management should not be perceived as a rigid, one-size-fits-all solution, but rather a way of thinking about how to make decisions at three levels: national/regional; top management level of hospital and healthcare services; unit/department level. Many examples are available in the report of the HOPE Agora 2019 (http://www.hope.be/hope_agora_2019/).

In order to identify the up-to-three good practices, the participants are invited to check from where evidence is coming, within which process they are used and with which results.

The conference will host experts in this field and the HOPE Exchange Programme participants, who visited a foreign country to learn about how these issues are tackled in a different setting. In increasingly complex health systems, the ability to use all types of available evidence to improve decision-making in healthcare is crucial to ensure that citizens are offered the best care possible.


Highlighted topic: Beyond hospital data – from hospital performance to system performance

A session is organised in collaboration with OECD, the Organisation for Economic Co-operation and Development, and HealthPros, a Marie Sklodowska-Curie Innovative Training Network for Healthcare Performance Intelligence Professionals.

In 2019, in collaboration with the HealthPros researchers, the use of performance data for evidence-based decision-making was explored by managers involved with the HOPE Exchange programme. The aim was to find out why, what and how performance data is collected, reported and used in routine managerial work. During the 2019 Ljubljana AGORA, preliminary results of this work were presented and engaged participants in a very lively discussion on the topic. More information is available in the 2019 AGORA Report. Detailed results will be published in an open access academic paper later in 2020.

One can argue (and discuss!) that, among healthcare organisations, hospitals have progressed furthest in the measurement, reporting and use of performance data for evidence-based managerial decision-making.

Now, expanding on last year’s work, we want to engage in a conversation on hospital performance in the broader context of the healthcare system. What happens to hospital patients before and after they “use” hospital services? Which information “comes with” a patient to the hospital and which information “leaves with” him or her after discharge? To what extent are hospital episodes managed as part of broader disease pathways? What are the existing feedback loops and options for monitoring care pathways with aggregated patient data? There have been discussions about integrated care for at least 20 years now – to what extent do you see your work “integrated” in the broader delivery system? Which care processes do exist as integrated care pathways?  What are the linkages and what are performance metrics for integrated care? How successful are we in making a shift from measuring hospital performance to measuring system performance? What is the role of patients in this process? How does a population-based approach to care provision influence operational use of performance data in your workplace?

We specifically are eager on looking at this topic from a perspective of operational-level managers in the system. The results will be used as input for discussions at the OECD on the broadening from hospital performance measurement to the measurement and governance of integrated health care delivery systems.




  • To discuss the challenges and opportunities for strengthening the use of evidence in healthcare management;
  • To understand different approaches on evidence-based decision in healthcare employed by managers, researchers, decision-makers, patients and other stakeholders;
  • To exchange experience in using of evidence implemented by healthcare organisations in European countries


HOPE Agora 2020 Leaflet

HOPE Agora Archives

Conference practicalities



Conference & Conference dinner

Crowne Plaza Brussels – Le Palace
Rue Gineste 3, 1210 Brussels
Tel: +32 2 2036200

Hotel webpage

The Conference dinner, taking place on Saturday 6 June, is included in the registration fee.

How to reach the Crowne Plaza Brussels? Click here for the google map link



Airport transfer from Brussels Airport-Zaventem to Brussels:

  • Brussels airport train
    Direct train run from Zaventem to Brussels City Center. The train station is located under the departures and arrivals halls, at level -1. Tickets can be purchased directly at the airport. The trip take between 20 and 30 minutes.
  • To reach the Crowne Plaza, you can take this train to Brussels North Station (located 10 minutes walk from the Crowne Plaza or 5 minutes with tramway 3, 4, 25 or 55 to “Rogier”). The hotel is also accessible by tramway 3 and 4 from Brussels South (Midi) Station and Brussels Central Station (to “Rogier” station).
  • Brussels airport taxi
    Taxis are available outside and facing the Arrivals Hall 24/7.

    The following taxi companies serve Brussels Airport:
    Taxis Verts: +32 2 349 49 49
    Taxi Brussels Airport: +32 499 10 20 30
    To request a taxi accessible by Wheelchair, passengers may get in touch with Taxi Hendriks (phone: +32 2 752 98 00, e-mail: info.melsbroek@hendriks.be)
Airport transfer from Charleroi airport to Brussels:
  • Departure points:
    Charleroi airport: exit 4

    Brussels city: Gare du midi – Rue de France street
    From Brussels South Station (Midi), take tramway 3 or 4 to “Rogier”
  • Schedule:
    From Charleroi Airport to Brussels Midi (south city station):

    Every half hour from 08:00 to 24:00 (on X:00 and X:30)
    From Brussels Midi (south city station) to Charleroi Airport:
    Every half hour from 03:30 to 22:30 (on X:00 and X:30)
    The journey takes one hour.



Accommodation will be at attendee’s own expense (except for HOPE Exchange Programme Participants for the night of Friday 5 June and the night of Saturday 6 June). We have special agreements with hotels, they can be found at:


HOPE Exchange Programme Participants will be accommodated in the Crowne Plaza Brussels – Le Palace for the night of Friday 5 June and the night of Saturday 6 June (included in the HOPE Exchange Programme Registration fee).



Registration is required for all conference attendees (except HOPE Exchange Programme Participants, who are automatically registered for the HOPE Agora).

Deadline for registration and payment to the HOPE Agora 2020: 29 May 2020.



How to register?

To attend the HOPE Agora 2020, please fill the registration form. Payment must be made by bank transfer after the registration.

To complete this registration, you are kindly requested to proceed with the payment of 350 euros to:

Name of the bank account: HOPE EXCHANGE 2020
IBAN: BE83 7360 5811 7515
Name of the bank: KBC Brussels,
Address of the bank: Avenue Marnix 31, BE- 1000 Brussels

The HOPE Agora Registration fee includes the participation to all event, coffee breaks, welcoming cocktail on Friday 5, lunch on Saturday 6 and dinner on Saturday 6 June. It does not include accommodation.

Accommodation will be at attendee’s own expense (except HOPE Exchange Programme Participants who are covered for the night of Friday 5 June and the night of Saturday 6 June). We have special agreements with hotels, they can be found at:


Cancellations and refunds

All cancellations of Conference registration, which must include your full bank account details, should be sent by email to HOPE Central Office, Brussels at sg@hope.be.


  • Received before 15 May 2020 will be refunded in full except for the administrative fee of EUR 30
  • Received on or after 15 May 2020 will not be refunded.



Venue: Crowne Plaza Brussels – Le Palace
Rue Gineste 3, 1210 Brussels


A more detailed version of the programme will soon be uploaded here


Day 1 – Friday, 5 June 2020

From 10:00 Registration

14:00 Opening of the HOPE Agora 2020

18:00 Closing of the 1st day

19:30 Welcome Reception

Day 2 – Saturday, 6 June 2019

9:00 Opening of the 2nd day

17:00 Closing 

20:00 Social Dinner 

Participants and hosts Reports Material


Participants and hosts report material will be accessible here at a later date.