HOPE Study Tour in Majorca – Chronic diseases model: Looking towards an integrated approach

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HOPE Study Tour in Majorca – Chronic diseases model: Looking towards an integrated approach

19 March - 20 March

Date: 19 and 20 March 2020

Majorca, Balearic Islands (Spain)


The Balearic Islands Health Service organises in March 2020 a HOPE first study tour for hospital and healthcare directors and managers, aiming to show all the partners of the main implemented healthcare changes in the regional Healthcare Service of the Autonomous Community of the Balearic Islands from 2016 to 2019, in the field of medical attention to population under complex chronic diseases.

The Balearic Health Service is under the jurisdiction of the Regional Ministry for Health Care and Consumer Affairs and is responsible for the healthcare of the population in the whole archipelago, including prevention and development of welfare, rehabilitation and medical care in all ranges of activity inside and outside hospitals. It covers a population of approximately 1.060.964 inhabitants and is structured in 59 primary care areas that are distributed in 7 districts where a reference acute hospital and currently three intermediate care hospitals must be available.

In order to tackle the challenge of chronic diseases treatment several organisational and management models have been introduced by developed countries in the last decades. In Spain, the central administration published in 2012 the “Strategy for an approach to chronicity”, expecting to establish a general cohesion framework guiding the Autonomous Communities (Regional Administrations in Spain). In this cohesion framework, the Regional Ministry for Healthcare and Consumer Affairs published in 2017 a care plan aimed at people with chronic diseases.

The HOPE study tour participants will get to know the strategic interventions that have been undertaken during these last years within this plan´s framework including among other actions:

  • Population identified according to complexity levels and the drawing up of a marking system with alarm signs on medical histories in order to be visible in all care levels and to allow a more individualised, proactive and planned care, once these alarms have been activated by referential professional judgement.
  • The creation of specific hospitalisation units for complex chronic patients in acute hospitals and of specific care route, which implies deep coordination of all units involved throughout the case management.
  • The creation of specific units in intermediate care hospitals so that advanced chronic patients, in case of clinical decompensation, can access the above mentioned centres directly from their homes, through being directly referred by their primary care professional referents. Professionals in these units/wards have palliative care training and work interdisciplinary to carry out a full approach guaranteeing the highest possible comfort and welfare.
  • The implementation of the nurse case management programme in all scopes of activity with the primary goal of safeguarding the integral care plan aimed at the patients, their families and caregivers through the coordination of all professionals and the case management, ensuring the care continuity.



The costs for participating in the study tour are 200€, including two coffees, two lunches and one dinner.


Participants are limited to 15 persons with a maximum of 3 participants per nationality.

For further information and registration regarding the programme at Balearic Islands Healthcare Service (Majorca), please contact:

Mrs. Estefanía Serratusell Sabater, estefania.serratusell@ssib.es 



19 March
20 March
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